Implement Job Redesign
Against a backdrop of rapid changes in today’s business landscape, Job Redesign serves as an enabler for hotels to meet the capability demands of the constantly evolving environment and build a future-ready and productive workforce.
The options to implementing Job Redesign include:
Doing Job Redesign in-house
Embark on your Job Redesign journey with the Job Redesign Implementation Framework which has been developed to guide hoteliers like yourself through the Job Redesign process. You may access the Hotel Job Redesign Online Toolkit for resources and templates to guide you in the process.
Business
- 1Understand Business Imperatives
- 2Develop a Business Case
Guest
- 3Immerse in the Guest Experience
Work
- 4Conduct Stakeholder Interviews
- 5Conduct Operations Scan
- 6Conduct Job Shadowing
- 7Determine Job Redesign Prototypes
- 8Conduct Work Trials and Impact Analyses
Adoption
- 9Develop Implementation Plan
- 10Drive Adoption Activities
- 11Measure Return on Investment
Quick Tips
✓ Access the Solution Finder in the Job Redesign toolkit for ideas on Job Redesign opportunity
✓ Check out the Change Management section to ensure organisational-level buy-in
✓ Take reference from the Wage Model to determine a fair salary adjustment for your staff
Engaging external help
Job Redesign can be carried out in different scale and objectives. Hotels that are looking to implement Job Redesign on a bigger scale could consider engaging the help of consultants with niche methodologies.
Access the Hotel Job Redesign Toolkit